FAQ

How can I track our order during the delivery process?

Once your order has been sent out for delivery, a tracking number will be sent to you via WhatsApp or SMS on a registered mobile number. If you face any problems regarding delivery, we are here for you. Feel free to reach us on WhatsApp number 0726405010

Can I edit my order after confirmation?

Yes, you can modify your order after confirmation. To edit your order kindly contact us on WhatsApp number 0726405010 or call us on 0126601028.

Which delivery options are available?

For getting your order to you, We use Fastway courier services to deliver your order door-to-door. For further queries, you can contact us our Customer Care on
0126601028

Do I need both serum and moisturiser for my skin?

You can use it, but you do not have to use both serum and moisturiser in certain conditions. Both the moisturisers and serums will help the skin in multiple ways. A serum alone is helpful for some people, particularly those who do not have dry skin. However, at certain times, when our skin and the surrounding environment is drying, we will find that we need both a serum and a moisturiser.

Why do we need beauty products?

The appropriate cosmetic products provide helpful nutrition for the skin by ensuring that the skin stays hydrated and supple. Since our body needs utmost care and suitable food, quality beauty products can give it the nutrition it requires. If the skin is left alone, these pores can fill with oil and cause other skin problems.

What is the best hair care routine?

Shampoo, conditioner, and any in-shower hair care products according to your hair concern should be applied first. Then, you can use heat protection, a volumizer or mousse, and shine serum in the next step. Afterwards, you can dry and style your hair by setting it with a gel or similar product or applying hair spray.

Do I need to use a conditioner every day?

Similar to the shampoo, you can use conditioner every day, as it re-hydrates hair and replenishes nutrients. You might also consider conditioning on the days you are not using shampoo. You can also use shampoo two to three days a week. It will help rinse away grime on the non-shampoo days and re-hydrate our hair after using a shampoo.

How Often Should You Use a Hair Mask on Damaged Hair?

Using Hair masks once or twice a month can help moisturise and nourish our damaged hair. Our haircare product is especially beneficial for those who have damaged, dry, or curly hair. In addition, there are specific hair masks that may improve the health of our scalp and boost the strength of our hair.

What is the difference between a conditioner and a hair mask?

Both hair conditioner and hair masks are different from each other. Hair conditioner offers smoothness to your silky and straight hair. On the contrary, hair masking makes the hair straight and smooth. In addition, hair masks will make the hair soft, and they nourish both the hair and scalp simultaneously.

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About Store

Established in 2012 27Pinkx was originally launched as a makeup accessory online store by makeup veterans and sisters Anjum and Khatija Ahmed.

Contact Us

1261 Willem Botha street, Wierda Park, Pretoria

Welcome to 27Pinkx

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